First Contact Calling Script
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The script is pasted below or you can download the Word doc here.
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Hello ______, My name is ________
The reason I am calling today is my company has a Google Review Request app you can text to all of your previous customers and easily get 50- 5 star reviews in the next 5 days.
________, the best part is we will let you try the app FREE for 5 days to prove to you how well this app works.
NO charge, NO commitment, NO credit card needed to try our app for the next 5 days FREE and see for yourself how easy and simple the app is to use. You will see results immediately.
Would more 5 star reviews help your business? Do you think most people look at google reviews to help them make a buying decision? Of course they do.
________, does this app sound like something you and the owner would be interested in trying Free for 5 days and see how it works?
( YES ) OK, Great, I just need to verify some information. The name of your business is_______, Your business address is _________, your phone is _______, What is your full name? The owners full name? What is the best email to use to set up the app? That is all I need to get your app set up, it will take a few hours to get it working and we will notify you when it is ready to use.
Write this down, the name of our company is Netwide Webs, my full name is _______, my cell number is ________, my email is_______ , I am sending you an email with the video of how to use the app along with other good information. Look for my email, sometimes it goes to spam. I am your rep and I will send in all your information to set up the app. You can call me with any questions. I think you are going to be VERY happy with our app, all the business owners that have tried it so far have nothing but 5 Star reviews for it (LOL). We will send you an email letting you know the app is ready to use.
If you decide to keep the app after the 5 day FREE period, I will contact you and review all the options available and complete pricing. We have plans for all time frames and budgets and no contracts to worry about. Keep it for 1 month, 6 months or 12 months, whatever works best for you. For right NOW, just use the app and get 50 – 5 Star reviews in the next 5 days. Does that sound good?
Call me with any questions. Talk to you soon. Thanks. (FYI, $99 for 1 month, $299 for 6 month and $399 for 12 month, all no contract, if they press for prices)
(NO) Really!!! I’m surprised, I have never had anyone not want to use the app for FREE for 5 days. Can I ask you why you would not want your business to get 50 – 5 star reviews on google for free??? The app is FREE to use as in FREE, NO charge, I am not asking for any type of payment method. ( Let them tell you why)
Are you sure? 5 Star Reviews are known to help increase sales in any business. The main reason I called you is because I see you have low number of reviews and this will HELP YOU. Try the app for 5 days FREE and if you don’t want to continue after that we will just cut it off. You have nothing to lose and this WILL help your business. What do you say_____, do you at least want to just try it for 5 days?
( If still NO, Thank them for their time, leave your name and number just in case they change their mind. If they now say YES, return to the yes section of the script and proceed as usual)
THINGS TO DO RIGHT AFTER THE CALL
The reason I am calling today is my company has a Google Review Request app you can text to all of your previous customers and easily get 50- 5 star reviews in the next 5 days.
________, the best part is we will let you try the app FREE for 5 days to prove to you how well this app works.
NO charge, NO commitment, NO credit card needed to try our app for the next 5 days FREE and see for yourself how easy and simple the app is to use. You will see results immediately.
Would more 5 star reviews help your business? Do you think most people look at google reviews to help them make a buying decision? Of course they do.
________, does this app sound like something you and the owner would be interested in trying Free for 5 days and see how it works?
( YES ) OK, Great, I just need to verify some information. The name of your business is_______, Your business address is _________, your phone is _______, What is your full name? The owners full name? What is the best email to use to set up the app? That is all I need to get your app set up, it will take a few hours to get it working and we will notify you when it is ready to use.
Write this down, the name of our company is Netwide Webs, my full name is _______, my cell number is ________, my email is_______ , I am sending you an email with the video of how to use the app along with other good information. Look for my email, sometimes it goes to spam. I am your rep and I will send in all your information to set up the app. You can call me with any questions. I think you are going to be VERY happy with our app, all the business owners that have tried it so far have nothing but 5 Star reviews for it (LOL). We will send you an email letting you know the app is ready to use.
If you decide to keep the app after the 5 day FREE period, I will contact you and review all the options available and complete pricing. We have plans for all time frames and budgets and no contracts to worry about. Keep it for 1 month, 6 months or 12 months, whatever works best for you. For right NOW, just use the app and get 50 – 5 Star reviews in the next 5 days. Does that sound good?
Call me with any questions. Talk to you soon. Thanks. (FYI, $99 for 1 month, $299 for 6 month and $399 for 12 month, all no contract, if they press for prices)
(NO) Really!!! I’m surprised, I have never had anyone not want to use the app for FREE for 5 days. Can I ask you why you would not want your business to get 50 – 5 star reviews on google for free??? The app is FREE to use as in FREE, NO charge, I am not asking for any type of payment method. ( Let them tell you why)
Are you sure? 5 Star Reviews are known to help increase sales in any business. The main reason I called you is because I see you have low number of reviews and this will HELP YOU. Try the app for 5 days FREE and if you don’t want to continue after that we will just cut it off. You have nothing to lose and this WILL help your business. What do you say_____, do you at least want to just try it for 5 days?
( If still NO, Thank them for their time, leave your name and number just in case they change their mind. If they now say YES, return to the yes section of the script and proceed as usual)
THINGS TO DO RIGHT AFTER THE CALL
- Fill out the form on the rep website and summit the business information to get the app set up.
- Forward customer the “5 Star Review Email” insert your name and phone number at the bottom of the email.
- Add the customer to your calendar for a 3 day follow up call. Use Call #1 Script. This call will be to make sure they are using the app and to answer any questions they might have.
- Add customer to your calendar for the 2nd follow up call. This is the money call. Usually on the 6th day after app is set up. May vary some by what you find out on the 3 day call. Might give them a day or two more time if they have not used it to much or something else has come up. Weekends DO NOT count in the 5 day Free trail. Keep this in mind for your 3 day call and the Money call.
- Keep Home Office and Sales Manager informed and updated on ALL information you find out during the entire process. They will contact customer to get payment method and details completed.
- Keep making Calls to more Business Owners. Keep making MONEY!!!!
Script For First Callback - After 3 Days
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3 Day Callback Script is pasted below or you can download the Word doc here
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Script- 1st Call Back – 3 Days After App Set-Up
Hello ______, This is ______, with the 5 Star Review App Program. Just wanted to check in with you and find out how the App has been working for your company.
(you can get several different responses at this point, be prepared for each type, the best would be they love it and can’t live without it, next would be they like it and have had a pretty good response, next would be they like it but have not been able to use it very much yet because of this or that, next would be they have not started using it yet but plan on getting it going soon, and last would be they tried it and hated it, LOL, will not hear that one very often)
(whatever they say) Ok, Great , I understand, that is why I wanted to call you. Is there anything I can help you with on using the app, any questions you have or feed back you can give me about the app. (listen to what they say and write it down, this is going to help you later)
_______, sounds like you (restate what they said about the app in general terms), Is that right? You still have plenty of time left on your FREE trial period so don’t worry about that. What we really care about is how our app will help you grow your business. We have helped countless number of companies just like yours increase revenues with more 5 star ratings and we want that for you also.
(now, depending on what their response was at the beginning and where they are with the app usage, offer help, encouragement and guidance and let them know you are there for them and you want nothing but for them to use the app and be successful in getting more 5 star ratings)
________, I don’t want to take up any more of your time, I know you are busy. I will call you in a couple of days and see where you are at concerning the app. Does that sound good? ( make sure you get a yes here, this is a trial close)
Before I go, is there anything I can help you with about the app? You have my cell number and my email, contact me if you need anything, OK.
_______, use the app as much as you can during this FREE period, it really will help your business. Thanks, Talk to you soon.
Hello ______, This is ______, with the 5 Star Review App Program. Just wanted to check in with you and find out how the App has been working for your company.
(you can get several different responses at this point, be prepared for each type, the best would be they love it and can’t live without it, next would be they like it and have had a pretty good response, next would be they like it but have not been able to use it very much yet because of this or that, next would be they have not started using it yet but plan on getting it going soon, and last would be they tried it and hated it, LOL, will not hear that one very often)
(whatever they say) Ok, Great , I understand, that is why I wanted to call you. Is there anything I can help you with on using the app, any questions you have or feed back you can give me about the app. (listen to what they say and write it down, this is going to help you later)
_______, sounds like you (restate what they said about the app in general terms), Is that right? You still have plenty of time left on your FREE trial period so don’t worry about that. What we really care about is how our app will help you grow your business. We have helped countless number of companies just like yours increase revenues with more 5 star ratings and we want that for you also.
(now, depending on what their response was at the beginning and where they are with the app usage, offer help, encouragement and guidance and let them know you are there for them and you want nothing but for them to use the app and be successful in getting more 5 star ratings)
________, I don’t want to take up any more of your time, I know you are busy. I will call you in a couple of days and see where you are at concerning the app. Does that sound good? ( make sure you get a yes here, this is a trial close)
Before I go, is there anything I can help you with about the app? You have my cell number and my email, contact me if you need anything, OK.
_______, use the app as much as you can during this FREE period, it really will help your business. Thanks, Talk to you soon.
